Proposal Overview
This proposal outlines a strategic first phase in the digital transformation of Sai Nursing Home. We've focused on implementing three foundational modules designed to deliver immediate improvements in operational efficiency, patient experience, and administrative control. Our approach prioritizes value-oriented design, ensuring solutions are simple, effective, and user-friendly for all stakeholders – patients, staff, and management.
The goal of this initial phase is to build a robust digital core, addressing critical workflows like appointment management, payments, and process definition. This foundation paves the way for seamless integration of future enhancements and ensures a tangible return on investment through streamlined operations and enhanced service delivery.
As part of this initial engagement and to accommodate your budget during this discovery phase, this proposal includes several features typically offered as add-ons, providing significant upfront value.
Core Offering: Foundational Modules
This package includes the design, development, and implementation of the following integrated capabilities:
Reception & Patient Flow
- Digital Appointments: Online & offline booking, cancellation, rescheduling, doctor availability/holiday management.
- Unified Queue: Single numbering for online/offline; emergency patient marking ('E').
- Basic Patient Portal: View OPD history (last bookings), rebook, reschedule, cancel.
- Physical Ticket Printing: Option to print appointment numbers (requires printer).
- Queue Display Ready: Can integrate with display screen (Marathi/English) & optional voice (hardware separate).
- Basic Notifications: WhatsApp/SMS integration for status updates (gateway setup required).
- Queue Management: Manual controls + basic auto-skipping checks.
- Hard Cancel Feature: Mass cancellation option for emergencies.
Billing & Payments
- Multiple Payment Options: Integrated PhonePe gateway (UPI, Cards, etc. - standard gateway fees apply).
- Pre-Payment Option: Pay OPD charges online or at reception.
- Digital Confirmation: Basic digital payment notice (formal receipts at reception).
- OPD Billing: Tools for generating bills (e.g., USG, Tests).
- IPD Billing: Basic generation based on provided samples.
- Discount Management: Apply predefined discounts.
- Collection Tracking: Dashboard summary view for authorized users.
- Doctor Summary Access: View monthly OPD/IPD billing totals.
Admin & Process Setup
- Process Study: Document current workflows.
- Needs Analysis: Identify digital integration requirements.
- Admin Role Definition: Outline responsibilities for a new Admin focal point.
- Hiring Facilitation (Admin): Help create ad content & run basic campaign (ad budget separate).
- Protocol Guidance: Initial definition of new digital-centric roles & protocols.
Rationale: These three areas form the essential triangle for digital operations: managing patient flow (Reception), handling finances (Billing), and ensuring smooth execution (Admin/Process). Mastering these creates a stable base for future growth.
Investment Details
Core Modules Value Package
A special package designed for this initial phase, including significant added value.
Package Value Composition
- Reception & Patient Flow Module (Est. Value: ₹60,000)
- Billing & Payments Module (Est. Value: ₹50,000)
- Admin & Process Setup Module (Est. Value: ₹40,000)
- Included Enhancements Value (Est. Value: ₹30,000)
- Total Original Value: ₹1,80,000
- Discount Applied: -₹80,000
- Discounted Base Price: ₹1,00,000
- GST (18%): ₹18,000
- Total Amount Payable: ₹1,18,000
Payment Schedule
- Payment 1 (To Initiate): 50% Advance (₹59,000 incl. GST) + Actual Costs for Setup (Domain, Initial Hosting, WhatsApp/SMS Credits, Hardware if selected).
- Payment 2 (Due June 15, 2025): Remaining 50% Balance (₹59,000 incl. GST).
Additional Costs (Billed at Actuals)
These costs are variable and depend on usage and chosen third-party services/hardware. We facilitate procurement and provide transparent billing.
- Setup Costs (Part of Initial Payment): Domain Name Registration, Initial Hosting fees, WhatsApp/SMS credits purchase, Hardware procurement (Display, Printer, etc., if chosen).
- Ongoing Operational Costs: Domain Renewal, Monthly Hosting fees (Est. ₹1k-5k/month), WhatsApp/SMS usage charges (as per provider rates).
- Optional Costs: Advertising Budget (if campaign run for Admin hiring).
Payment Information
Account Name: The Rural Minds LLP.
Account Number: 50200036074667
IFSC Code: HDFC0001782
Bank Name: HDFC Bank
GSTIN: 27AANFT8552H1ZL
Timeline & Success Criteria
Delivery Timeline
- Target Quarter: Q2 2025
- Projected Start: Upon advance payment receipt
- Tentative Completion Date: July 15, 2025
Key Success Criteria
- Operational digital booking & management system.
- Unified patient numbering & optional ticketing/display setup.
- Functional OPD/IPD bill generation at reception.
- Documented old processes & defined new digital roles/protocols.
- Established Admin role as a central point.
Optional Add-ons & Future Services
As your digital foundation strengthens, we offer additional services to further enhance capabilities:
Discovery & Planning Project
For complex needs or unclear visions, an in-depth analysis phase to architect a detailed transformation plan, minimizing risks and maximizing clarity before large investments.
Investment: Contact for Quote
Staff Training
- On-site Sessions
- Online Training Modules
Pricing: Based on duration and format
Site Visit & Data Collection
On-site presence for detailed analysis or setup assistance.
Pricing: Based on location and duration
Digital Marketing Services
Targeted campaigns, content strategy, SEO, reputation management.
Pricing: Custom Monthly Packages
Custom Software Modules
Development of specific features or modules beyond the core package (e.g., Advanced Reporting, Inventory Management, Feedback Systems).
Pricing: Per Module Basis
Strategic Digital Consulting
Ongoing advisory for digital transformation strategy, process optimization, and technology roadmap planning.
Pricing: Retainer or Project Basis
Our Vision & Mission
Our Vision
To empower individual businesses worldwide by creating an ecosystem of accessible digital services and contributing to Digital Public Infrastructure.
Our Mission
To solve the immediate challenges of our clients by delivering exceptional customer experiences through thoughtful design and effective digital solutions.
Let's Get Started
Ready to transform Sai Nursing Home? Contact us to discuss this proposal further and begin your digital transformation journey.